Please note

Do not use StrengthenU for Emergency Medical Needs. If you experience a medical emergency, call 911 immediately. 

If you are thinking about suicide or if you are considering taking actions that may cause harm to you or to others, or if you feel that you or any other person may be in any danger, or if you have any medical emergency, you must immediately call the emergency service number and notify the relevant authorities.

The National Suicide Hotline can be reached at 1-800-273-8255 and we beg all users of this website to use when faced with an immediate or emergent crisis.

Please read these Terms of Use carefully (“Terms”). These Terms govern and apply to your access and use of the communication platform offered by Covenant Family Solutions (d/b/a “StrengthenU”), StrengthenU services available through the StrengthenU website and StrengthenU mobile apps (“App”) (all hereinafter collectively, “StrengthenU” and the StrengthenU “Service(s)”) and any information, text, graphics, photos, or other materials uploaded, downloaded, or appearing on the Service (collectively referred to as “Content”). By accessing or using the Service, you agree to comply with and to be bound by all the terms and conditions described in these Terms. If you do not agree to all these terms and conditions, you are not authorized to use the Service. The terms “You”, “Your,” and “Yourself” refer to the individual user of the Service.

You hereby certify that you are (i) over the age of eighteen (18) or have the legal ability to consent to Therapy or have your Parent/Guardian consent to Therapy, and (ii) physically located or are a resident of the State or Country you have chosen as your current residency when creating your Account. You agree to provide “Contact Information” (your personal contact and/or a close family member/relation) to your Provider to act as an information source in case of a mental health crisis or other emergency where knowledge of your location is crucial. You acknowledge that your ability to access and use the Service is conditioned upon the truthfulness of the information you provide regarding your age, residence, and Contact Information and that the Providers you access (“Provider(s)”) are relying upon this certification in order to interact with you and provide the Services.

Site Content

Other than the guidance and advice you receive directly from your licensed Provider, the other educational, graphics, research sources, and incidental information on the Site, the Content, should not be considered medical advice. You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. None of the Content represents or warrants that any particular treatment is safe, appropriate, or effective for you. StrengthenU does not endorse any specific tests, medications, products, or procedures.

Account Enrollment

To access the Services, you must first enroll to establish an individual user account (“Account”), by providing certain information. You agree that you will not create more than one Account or create an Account for anyone other than yourself without first receiving permission from the other person. In exchange for your use of the Service and, if applicable, in order for providers to send notices to you, you agree to: (i) provide true, accurate, current and complete information about yourself as prompted by our Account enrollment form (understanding you may choose to use an anonymous user name or nickname after you provide certain personal and emergency Contact Information); and (ii) each time you log on, maintain and promptly update such Account information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or StrengthenU has reasonable grounds to suspect that such Account information is untrue, inaccurate, not current, or incomplete, StrengthenU reserves the right to transition your treatment to another Provider outside of StrengthenU and refuse any future request(s) to use the StrengthenU Services. You shall always be responsible for maintaining the confidentiality of your Account password and username and any other security information related to your Account. StrengthenU will not be liable for any loss that you incur because of someone else accessing and using your Account, either with or without your knowledge.

Acceptable Use

You agree not to access or use the Service in an unlawful way or for an unlawful or illegitimate purpose or in any manner that contravenes these terms. You shall not post, use, store or transmit (i) a message or information under a false name; (ii) information that is unlawful, libelous, defamatory, obscene, fraudulent, predatory of minors, harassing, threatening or hateful to any person; or (iii) information that infringes or violates any of the intellectual property rights of others or the privacy or publicity rights of others. You shall not attempt to disrupt the operation of the Service by any method, including through use of viruses, Trojan horses, worms, time bombs, denial of service attacks, flooding, or spamming. You shall not use the Service in any manner that could damage, disable, or impair the Service. You shall not attempt to gain unauthorized access to any user accounts or computer systems or networks, through hacking, password mining, or any other means. You shall not use any robot, scraper, or other means to access the Service for any purpose. Neither StrengthenU nor its affiliates are under any obligation to respond to messages posted on the Service. You are solely responsible for the information or material you post on the Service.

The following terms apply to any App accessed through or downloaded from any source (such as the Apple App Store, Google Play, or other similar platforms) where the App is made available (each such distribution platform an “App Provider”). You acknowledge and agree that:

  • These Terms are between you and StrengthenU, and not with the App Provider, and that StrengthenU (not the App Provider), is solely responsible for the App; and the App Provider has no obligation to furnish any maintenance and support services with respect to the App claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of StrengthenU.
  • If you download the App, such as a stand-alone software product or a browser plugin, you agree that from time to time, the software may require that you download upgrades, updates and additional features we publish in order to improve, enhance, and further develop the software, Service, or App. The Service may change from time to time and/or StrengthenU may stop (permanently or temporarily) providing the Service (or features within the Service), possibly without prior notice to you.

Payment

Any payment you make for the use of the Services is used to compensate StrengthenU for its software development, overhead, administrative services and other corporate costs and fees, including transaction fees for credit card usage.

The StrengthenU providers practicing through the Platform also compensate for the use of the StrengthenU technology and for administrative fees. Part of your payment for the use of the Services, accounted for separately, is remitted to the Provider for the direct clinical services provided to you. StrengthenU does not participate, split, or take a percentage of this payment to the Provider. Regardless of any payments made, StrengthenU does not hold itself out as your direct provider of therapy services as that is the role of your licensed, network accredited Provider. You agree to pay all fees and charges associated with your Account on a timely basis in accordance with the fee schedule, and the terms and rates published by StrengthenU. Such fees and charges (including any taxes and late fees, as applicable) may be charged to the credit card you provided during the initial setup of your Account. You agree to maintain valid credit card information in your Account. By providing StrengthenU with credit card information you authorize StrengthenU to bill and charge your credit card.

If you access the Services through an insurance backed plan, your payment will be arranged by a third party “Payor” which is a third party that administers or insures the benefit program you are a member of. In this instance, you may still be responsible for co-payment or payment for additional services which are explained in your benefit program.

If you are accessing StrengthenU provided Psychiatry Services, then you may interface with our prescription provider who will provide you with separate payment information.

Intellectual Property

All of the content available on or through the Service is the property of StrengthenU or its licensors and is protected by copyright, trademark, patent, trade secret and other intellectual property law. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through the Service to any third party. All software and accompanying documentation made available for download from the Service is the copyrighted work of StrengthenU or its licensors. Any copy made of information obtained through the Service must include all applicable copyright notices.

“StrengthenU” is a copyrighted term. All rights reserved. Subject to the terms of this Agreement, StrengthenU hereby grants you a limited, revocable, non-transferable, and non-exclusive license to use the software, network facilities, content, and documentation on and in the Service to the extent, and only to the extent, necessary to access and use the Service.

The license granted herein does not permit you to, and you agree not to: (i) modify, translate, reverse engineer, disassemble, decompile, or create derivative works of the Service or allow a third party, whether directly or indirectly (including, but not limited to the direct or indirect use of wizards, agents, bots, or other utilities), to modify, translate, reverse engineer, disassemble, decompile, or create derivative works of the Service; or (ii) transfer, distribute, sell, lease, rent, disclose, or provide access to the Service to any third party or use the Service to provide service bureau, time sharing, or other services to third parties.

Providers

StrengthenU does not directly employ the Providers matched through the Service. StrengthenU created a digital health network of nationwide digitally trained and accredited Providers. StrengthenU only works with licensed, insured and vetted professional Providers.

In order to receive approval to practice using StrengthenU, the applying Provider must be found to be in compliance with the policies and procedures of StrengthenU, federal and state guidelines, and must receive written approval from StrengthenU. This verification process includes but is not limited to:

  • Verification of licensure. The practitioner holds a valid, current license to practice which is verified directly from the state license agency.
  • Verification of DEA or CDS certificate for participating network psychiatrists who can prescribe to Clients under the StrengthenU referral program (if applicable).
  • Verification of proper education and degree.
  • Verification of board certification for practitioners that state they are board certified.
  • Verification of experience and work history.
  • Verification of malpractice insurance. A copy of the current malpractice coverage that shows the dates and amounts of coverage obtained from the malpractice insurance carrier or the practitioner.
  • Verification of malpractice history. This is completed by collecting five years of history of malpractice settlements from the malpractice carrier or through query to National Practitioner Data Bank (NPDB).

Your relationship with the Provider is strictly with the Provider. StrengthenU is not involved in the Provider-patient relationship and does not interfere, validate, or control the Provider’s treatment unless advocating on behalf of You when following up on a particular complaint. You are always advised to exercise a high level of care and caution in the use of StrengthenU Providers as you would making any mental health or medical decision. You should never disregard, avoid, or delay obtaining medical advice from your primary doctor or other qualified healthcare Provider or from using or combining StrengthenU with traditional face-to-face appointments solely because of information you saw on the StrengthenU site or advice you received through a StrengthenU Provider. StrengthenU supports a holistic approach to mental health and the choices You have to create the best therapeutic journey that matches your individual needs.

Disclaimers

Access To The Service And The Information Contained Therein Is Provided “as Is” And “as Available” Without Any Warranty Of Any Kind, Express Or Implied. To The Fullest Extent Permissible Pursuant To Applicable Law, Strengthenu Disclaims All Warranties Of Any Kind, Either Express Or Implied, Including But Not Limited To Any Implied Warranties Of Title, Merchantability, Fitness For A Particular Purpose, Or Non-infringement.

Without Limiting The Foregoing, Strengthenu Does Not Warrant That Access To The Service Will Be Uninterrupted Or Error-free, Or That Defects, If Any, Will Be Corrected. You Expressly Agree That Your Use Of The Service And Your Reliance Upon Any Of Its Contents Is At Your Sole Risk.

You Shall Be Solely And Fully Responsible For Any Damage To The Service Or Any Computer System, Any Loss Of Data, Or Any Improper Use Or Disclosure Of Information On The Service Caused By You Or Any Person Using Your Username Or Password. Strengthenu Cannot And Does Not Assume Any Responsibility For Any Loss, Damages, Or Liabilities Arising From The Failure Of Any Telecommunications Infrastructure, Or The Internet, Or For Your Misuse Of Any Protected Health Information, Advice, Ideas, Information, Instructions Or Guidelines Accessed Through The Service.

Limitations Of Liability

In The Event Of Any Problem With The Service Or Any Of Its Content, You Agree That Your Sole Remedy Is To Cease Using The Service. Under No Circumstances Shall Strengthenu, Any Strengthenu Licensor Or Supplier, Or Any Third Party Who Promotes The Service Or Provides You With A Link To The Service Be Liable In Any Way For Your Use Of The Service Or Any Of Its Content, Including, But Not Limited To, Any Errors Or Omissions In Any Content, Any Infringement By Any Content Of The Intellectual Property Rights Or Other Rights Of Third Parties, Or For Any Loss Or Damage Of Any Kind Incurred As A Result Of The Use Of Any Content.

Under No Circumstances Shall Strengthenu, Its Licensors Or Suppliers Of Non-medical/ Mental Healthcare Services Or Any Third Party Who Promotes The Service Or Provides You With A Link To The Service, Be Liable For Any Punitive, Exemplary, Consequential, Incidental, Indirect, Or Special Damages (Including, Without Limitation, Any Personal Injury, Lost Profits, Business Interruption, Loss Of Programs Or Other Data On Your Computer Or Otherwise) Arising From Or In Connection With Your Use Of The Service, Whether Under A Theory Of Breach Of Contract, Negligence, Strict Liability, Malpractice Or Otherwise, Even If Strengthenu Or They Have Been Advised Of The Possibility Of Such Damages.

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Hyperlinks

Any link (including a hyperlink, button, or referral device of any kind) used in the Service is provided for your use and convenience. The appearance of a link does not constitute an endorsement, recommendation, or certification by StrengthenU, nor should the presence of a link in any way be construed as a suggestion that any third-party website has any relationship to StrengthenU. StrengthenU does not endorse the content on any third-party websites. StrengthenU is not responsible for the content of linked third-party websites or third-party advertisements and does not make any representations regarding its content or accuracy. StrengthenU does not knowingly link to websites that may infringe on valid and existing trademarks, service marks, copyrights or patents. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such websites.

International Use and The GDPR

StrengthenU advises both its Client/Users and practicing Providers to be aware of and respect and comply with the local laws of any international based Client. StrengthenU is cognizant and respects the formal promulgation of the existing European Union (EU) data privacy regulations. The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA and is commonly referred to as “GDPR.” StrengthenU has always respected our Client’s Privacy (see our Privacy Policy) and we were already a HIPAA certified platform following stringent data privacy rules.

The basic tenants of the promulgated GDPR regulations include, but are not limited to the following:

  • Disclosure when you sell, transfer, or third party marketing of User’s data: As outlined in these Terms, StrengthenU does not sell or transfer Client data and any marketing efforts are focused solely on internal information updates to our registered Clients.
  • Access to collected data: At StrengthenU, you already have the ability to access your shared data (Your personal information, your emergency contact information and all your interactions with your Providers) and use it as you wish.
  • Clear Consent: At StrengthenU our Terms are clear on what consent we seek with regards to your data and prior to your engagement with your Provider, you review and agree to a further “informed consent” process.
  • Security: At StrengthenU we have encrypted our data from day one and have always stored all Private Health Information with full HIPAA compliance and in an anonymized form as required by the GDPR.
  • Notice/Audit: At StrengthenU, we will provide our Clients notice of any data breach.

Finally, dependent of your EU country or origin, the GDPR takes into account what was previously termed the right “to forget” or request deletion of your data once you cease using a particular application or site. This particular tenant of the GDPR may conflict with applicable medical records retention laws. In the United States, this requires at least seven years of retention, which is common around the world and is sometime up to ten years or more in certain countries. So, unlike some data platforms, StrengthenU cannot erase private health data directly upon a Client’s request, as it may be considered essential for other medical file retention purposes. Applicable individual country medical retention laws are generally considered an acceptable exception to the GDPR regulations regarding the right to deletion of certain data.

Termination

StrengthenU may suspend or terminate your access to the Service at any time, for any reason or for no reason at all. StrengthenU has the right (but not the obligation) to refuse to provide access to the Service to any person, agency, or organization at any time, for any reason or for no reason at all, in our sole discretion. StrengthenU reserves the right to change, suspend, or discontinue all or part of the Service, temporarily or permanently, without prior notice.

Privacy

You affirmatively consent to the fact that StrengthenU Personnel will, as needed, review your particular “Session Transcripts” in a HIPAA/HITECH approved de-identified form for the following purposes:

During your on-boarding and during the Provider matching process to ascertain you are able to successfully engage with the Provider. This access to only de-identified information may be accomplished using a StrengthenU on-boarding specialist and not a Provider;

  • To review your complaint about a particular issue/instance that your report about your Provider or about a particular language intention with your Provider;
  • For your safety concerns or complaints of unethical Provider practices;
  • To transition you to a new Provider or if your account is non-responsive or inactive for an extended period of time; or
  • To address raised quality assurance concern(s) that may apply to an individual Provider, a state-wide compliance issue, or a national network issue.

If your particular complaint requires a review of Session Transcripts in the original form, you consent to a StrengthenU Provider accessing your account only to respond to your particular complaint or raised issue.

Your Consent to StrengthenU recording your calls to Customer Service to assure Quality Assurance.

You affirmatively grant StrengthenU permission to have your Provider periodically provide non-content based clinical assessments of your progress to StrengthenU. You understand that StrengthenU provides the Providers with clinical assessment tools that serve to provide information on your mental health and well-being; and that results can be seen by your Provider to discuss with you.

All de-identified data, meta-data, and research data collected by StrengthenU through your use of the Services remains the sole property of StrengthenU. StrengthenU may share some or all of this research data with third parties in connection with joint or outside research, analytics, or similar purposes. Research data is used in non-identifiable aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. You shall not request that StrengthenU remove or delete any of such data.

You agree that the email username you provide can be used by StrengthenU to send you marketing offers from StrengthenU.

You acknowledge that StrengthenU must store all personal data as required by law, typically for no less than seven (7) years, and may not delete such medical records data, even upon your direct request.

Special Programs

From time-to-time, StrengthenU offers free programs to its Clients. These include, but are not limited to, topics related sexual assault, LGBT issues, PTSD, and other specific issues. These programs are limited to a certain number of individuals and chosen conditions for which you may not qualify. Your participation in these programs is voluntary and separate agreements and waiver forms may be required.

StrengthenU may participate in research studies with select colleges and universities. You may be offered the opportunity to participate in these studies. These studies may include separate agreement forms, waivers and confidentiality terms that you will have to review and accept separate from these Terms.

Disputes

Any dispute or claim relating in any way to your use of the StrengthenU Service will be resolved by binding confidential arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to these Terms.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must interpret these Terms as a court would.

It is agreed that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, StrengthenU and you each waive any right to a jury trial. It is further agreed that you may not bring suit in court to enjoin infringement or other misuse of intellectual property rights.

General

StrengthenU’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. Notices required to be given to you by StrengthenU may be delivered by electronic mail to the address provided during the creation of your Account. These Terms constitute the entire Agreement between StrengthenU and yourself regarding the Service, and supersede and replace any prior agreements you and StrengthenU might have regarding the Service. StrengthenU may revise these Terms from time-to-time without notice to you. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. We encourage you to read the stems periodically.

These Terms of Use were last updated on February 26, 2021